Returns Policy and Returns Form

If you are not completely happy with your purchase. Please read our returns policy and conditions carefully to ensure you are eligible to return your purchase and receive a store credit.

Ensure that you follow the returns process for your location to ensure the return is processed promptly and correctly.

Australia + Non-Australia Returns

For returns in Australia and Non-Australia please fill out our returns form placed with your item in the satchel and send the item back to us with the form inside the bag. 

Return address: PO BOX 3400 WAREEMBA NSW 2046

Timeframe for Returns

For products other than faulty products, to be eligible for a return of your product, you must ensure the product is returned to us by the timeframe given below:

For orders shipped within Australia, 14 days of the goods being delivered to you.

For orders shipped outside Australia, 28 days of the goods being delivered to you. 

Conditions

Faulty Products 

We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from Busy Bubz if the garment:

Has genuine manufacturing fault; and/or,

Does not correspond with descriptions given to you.

Please note any refund for a faulty garment must be credited to the original card or account used at the same time of purchasing the garment. 

If your preference is an exchange of product, but we do not hold stock of the same type or size, we are able to offer you a refund or a store credit to the value of the original purchase price of the garment. 

Outside the timeframe, our goods come with guarantees that cannot be excluded under the Australian consumer law.

You are entitled to:

A replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage; or

 Have the goods repaired or replaced if the goods fail to be of acceptable quality and the fault does not amount to a major failure. 

A faulty item claim must be made within a reasonable time of receiving your garments. For faulty garments please email your contact details, your original order number along with a description of the fault and photographs of the fault to contactus@busybubz.com.au. We aim to respond to your email within 4 business days.

If a fault does not amount to a major failure in the garment, we are entitled to elect between providing you with a repair, replacement or other suitable remedy.

Should you seek compensation you must provide documentary evidence of the alleged loss or damage suffered by reason of the fault or by reason of any failure of Busy Bubz to comply with a consumer guarantee under the Australian consumer law. The above policy is consistent with consumer rights under the Australian consumer law. 

 Wrong Size or Change of Mind

Subject to compliance with the above timeframes for returns, we will offer a store credit for a change of mind or for incorrect sizing if:

The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.

The garment has not been damaged whilst in the customer possession or during delivery. 

The customer has proof of the garment purchase.

The original labels and swing tags are attached to the garment and the items are put back in the same plastic slip it came in on arrival. 

Note: 'damage' may include the presence of any fake tan, make up, or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other product and odours on the garment.

Additionally, if you have placed your order through after pay, your after pay payments will continue as scheduled until the full amount is paid for. Once your return reaches our warehouse, you will be reimbursed for any returned items in the form of a store credit / eGift Card.

Other Conditions for Returns 

You must complete the returns form placed with your item and enclose it with the goods you are returning.
    
If you simply did not receive a returns form we encourage you to please email or contact us prior to sending your item return to us as our team will issue you a new one.

The returns form and goods must be returned to PO BOX 3400 WAREEMBA NSW 2046 before we are able to issue you a refund or store credit as we are unable to process returns and store credits until your item is received and has been inspected by our team. 

The cost of return shipping is at the customers expense for any return due to a change of mind or wrong size. 

We do not refund or add credit for cost of return postage. We inspect all return items upon receipt unless the product is faulty, if your returned goods are assessed as having seen worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated timeframe, we will notify you of this assessment and the goods will be returned back to you.

We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your couriers tracking number to follow it up. We also recommend taking a picture of your item before returning it back to us. 

Other than faulty goods, once we receive your return and subject to the conditions above, we will issue you a store credit covering the cost of the item excluding the shipping charges. 

We aim to process your return and send your credit note within 4 working days of receiving and inspecting your returned item.

Unless the Busy Bubz items are faulty . . .

We do not offer exchanges. If you have returned your product due to a change of mind or incorrect sizing, you can purchase the product in your required size (or other product) using your store credit. 

We cannot hold item for exchange while we wait for your item to be returned. 

 For health reasons and personal hygiene, swimwear, underwear, activewear, jewellery and other intimate garments are not eligible for return. 

Discounted and sale items and gift boxes can be only returned at our absolute discerption. Please email us first at contactus@busybubz.com.au

Misplaced your returns form and need to exchange an item? Please email our team and they will issue you a new one, Once you have received it please print and fill out the below and enclose with your return.

If you believe the item is faulty, please email us immediately at contactus@busybubz.com.au